For TRAVELSERVICES SH.p.k (hereinafter Travelservices) the protection of your personal data is a principle that goes beyond the legal obligations. The commercial offers that we offer are designed to meet your needs and offer the best and most convenient service for you.
The Travelservices Data controller in compliance with Italian laws (ART. 13 Legislative Decree 30.06.2003, n. 196) and of the EU, in a clear and transparent way, is committed to protect the privacy of users and declares itself responsible for the security of customer data. This policy sets out the following: What personal data of the user is collected and processed in connection with the relationship with us as a customer and through the use of our websites, smartphone apps, and web services.
What personal data we collect:
Personal data means all information relating to you that allows us to identify you, such as your name, contact details, booking reference number, payment details, and information on your access to our website. Specifically, we may collect the following categories of information:
Name and surname, residential address, e-mail address, telephone number, passport number or details of the identity card, credit/debit card, or other payment details; Information including name, nationality, date of birth, gender, passport or identity card number, expiration date, and country of issue; Medical conditions for passengers who have special medical requirements and/or dietary needs; Travel history, including information relating to cruises and services booked; Information provided about your travel preferences Information about purchases of products and services from our trusted partners; Information on the use of our website and/or app; Communications exchanged with us or addressed to us via letters, emails, chat services, phone calls, and social media.
Location, including the real-time geographic location of the computer or device via GPS, Bluetooth, and IP address, along with crowd-sourced Wi-Fi hotspots and repeater locations, if the user uses location-based features and is on geolocation services on your device and computer. Personal details of the user's physical or mental health, alleged commission of a crime or criminal conviction is considered “sensitive” personal data under applicable data protection laws. We will only process such data if the user has given their explicit consent, or is necessary (for example, if the user requires special assistance), or has deliberately made it public.
What we use personal data for, why, and for how long
User data can be used for the following purposes:
Provide the products and services requested: we use the information provided by the user to carry out the services requested in relation to the additional Cruise and/or Flight (s), including requests for changes to the cruise and/or flight;
Contact the user in case of flight schedule changes or flight cancellations: we send the user communications about the services he has requested and about any changes to these services. These communications are not for marketing purposes and cannot be deactivated;
Credit card or other payment card verification/screening: We use your payment information for accounting, billing, and audit purposes and to detect and/or prevent fraudulent activity;
Immigration / Customs Controls: We may be required to provide users information to border control agencies;
Safety, health, administrative purposes, crime prevention/detection: we may also communicate user data to government authorities or bodies in charge of compliance with legal requirements;
Customer Service Communications: We use your data to manage our relationship as our customer and to improve our services and enhance your user experience with us;
Provide tailored services: we use your data to provide information that we believe is of interest, before, during, and after your trip with us, and to personalize the services we offer to you, such as special offers for your favorite destinations;
Marketing: We will contact you from time to time with information regarding cruise promotions and ancillary products via electronic communications. However, you will have the option of accepting or not receiving such communications by indicating your preference at the time of booking. The ability to indicate that you no longer wish to receive our direct marketing material is also given in any electronic communication we send.
We will only process your personal data if we have a legal basis for doing so. The legal basis will depend on the reasons we have collected and need to use your personal data. In most cases we will have to process the user's personal data in order to process the booking, enter into the travel contract with the user, and fulfill the related contract. We may also process your personal data for one or more of the following reasons: To comply with a legal obligation (for example, immigration or customs requirements); The user has consented to the use of their personal data (for example, for marketing purposes); To protect the health of you or another person (for example, in the event of a medical emergency); Only people aged 16 and over can provide their consent. For children under this age, consent from parents or legal guardians is required. We will not keep the data for longer than necessary to fulfill the purpose for which it was processed. To determine the appropriate retention period, we take into consideration the amount, nature, and sensitivity of personal data, the purposes for which we process it, and whether we can achieve those purposes by other means. We must also consider the periods for which we may need to retain personal data in order to comply with our legal obligations or to investigate complaints, requests, and defend our legal rights in the event of a claim. When we no longer need your personal data, we will delete or destroy it securely.
Personal data security
Cookies and site tracking
Rights of the interested party
P At any time, pursuant to art. 15 to 22 of the GDPR You have the right, also in relation to profiling activity, to:
· request the correction of your personal data;
· withdraw consent to the use and disclosure of your personal data at any time;
· request the cancellation of your personal data;
· receive in a structured format, commonly used and readable by automatic device, the personal data concerning you, as well as to transmit your personal data to another data controller;
· oppose the processing of personal data concerning you also for marketing or profiling purposes;
· obtain the limitation to the processing of your personal data;
· lodge a complaint with a supervisory authority;
· receive a communication if there is a personal data breach;
· request information on:
· the purposes of the processing;
· the categories of personal data;
· to the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular, if the data are transmitted to recipients in third countries or international organizations and the existence of adequate guarantees;
· to the retention period of personal data;
if the data are not collected from the interested party, all available information on their origin.
You may at any time oppose the sending of communications related to marketing and profiling activities on "unsubscribe" at the bottom of the e-mail received or by sending a specific request to the addresses indicated below. email@example.com
The "cookie" technology is used to obtain information relating to a user's experience on a website. It also allows the operation of some services that require you to trace the path, the navigation performed by a user through the various web pages.
What are cookies?
What kind of cookies do we use?
What happens to cookies that have been downloaded in the past?
Cookies are read and written only on the basis of the level of preference indicated in the tool for setting cookies. The cookies present before changing the settings remain on the computer and can be removed using the browser settings.
Additional information on the cookie setting tool
A specific cookie is used to remember a user's preferences within the cookie setting tool. If all cookies are deleted, therefore, you must update your preferences again when you visit the site again. If a device, computer, or browser different from the one normally used is used, it is necessary to set the preferences again.
Can we know if a user opens the emails sent to him?
The emails (newsletters) sent by Cruisetopic can communicate information relating to the opening and use (click) of an email/newsletter. This information can be used for different purposes, such as an analysis of the contents (to understand which messages have aroused the most interest). The data is lost when the email is deleted: from that moment on it will not be possible to collect any additional data: those already collected will simply be kept.
Manage cookies in browsers
Each type of browser manages cookies in a different way. To disable them, you can follow the browser instructions. Browser with Windows operating systems: Internet Explorer 6/7/8/9; Firefox (latest version); Chrome (latest version); Safari Opera (latest version). Browser with Mac operating systems: Firefox (latest version); Chrome (latest version); Safari Opera (latest version); IOS environment.