Privacy Information

For TRAVELSERVICES SH.p.k (hereinafter Travelservices) the protection of your personal data is a principle that goes beyond the legal obligations. The commercial offers that we offer are designed to meet your needs and offer the best and most convenient service for you.

The Travelservices Data controller in compliance with Italian laws (ART. 13 Legislative Decree 30.06.2003, n. 196) and of the EU, in a clear and transparent way, is committed to protect the privacy of users and declares itself responsible for the security of customer data. This policy sets out the following: What personal data of the user is collected and processed in connection with the relationship with us as a customer and through the use of our websites, smartphone apps, and web services.


What personal data we collect:

Personal data means all information relating to you that allows us to identify you, such as your name, contact details, booking reference number, payment details, and information on your access to our website. Specifically, we may collect the following categories of information:

Name and surname, residential address, e-mail address, telephone number, passport number or details of the identity card, credit/debit card, or other payment details; Information including name, nationality, date of birth, gender, passport or identity card number, expiration date, and country of issue; Medical conditions for passengers who have special medical requirements and/or dietary needs; Travel history, including information relating to cruises and services booked; Information provided about your travel preferences Information about purchases of products and services from our trusted partners; Information on the use of our website and/or app; Communications exchanged with us or addressed to us via letters, emails, chat services, phone calls, and social media.

Location, including the real-time geographic location of the computer or device via GPS, Bluetooth, and IP address, along with crowd-sourced Wi-Fi hotspots and repeater locations, if the user uses location-based features and is on geolocation services on your device and computer. Personal details of the user's physical or mental health, alleged commission of a crime or criminal conviction is considered “sensitive” personal data under applicable data protection laws. We will only process such data if the user has given their explicit consent, or is necessary (for example, if the user requires special assistance), or has deliberately made it public.


What we use personal data for, why, and for how long



User data can be used for the following purposes:

Provide the products and services requested: we use the information provided by the user to carry out the services requested in relation to the additional Cruise and/or Flight (s), including requests for changes to the cruise and/or flight;

Contact the user in case of flight schedule changes or flight cancellations: we send the user communications about the services he has requested and about any changes to these services. These communications are not for marketing purposes and cannot be deactivated;

Credit card or other payment card verification/screening: We use your payment information for accounting, billing, and audit purposes and to detect and/or prevent fraudulent activity;

Administrative or Legal Purposes: We use your data for statistical and marketing analysis, systems testing, customer surveys, maintenance, and development, or to respond to a dispute or complaint. We may perform data profiling based on the information we collect from the user in order to use it in statistical and marketing analyzes. Any profiling activity will be carried out only with the prior consent of the user and making every effort to ensure that all data on which it is based is accurate. By providing any personal data, the user explicitly accepts that we may use them to carry out profiling activities in accordance with this Privacy Policy;

Immigration / Customs Controls: We may be required to provide users information to border control agencies;

Safety, health, administrative purposes, crime prevention/detection: we may also communicate user data to government authorities or bodies in charge of compliance with legal requirements;

Customer Service Communications: We use your data to manage our relationship as our customer and to improve our services and enhance your user experience with us;

Provide tailored services: we use your data to provide information that we believe is of interest, before, during, and after your trip with us, and to personalize the services we offer to you, such as special offers for your favorite destinations;

Marketing: We will contact you from time to time with information regarding cruise promotions and ancillary products via electronic communications. However, you will have the option of accepting or not receiving such communications by indicating your preference at the time of booking. The ability to indicate that you no longer wish to receive our direct marketing material is also given in any electronic communication we send.


We will only process your personal data if we have a legal basis for doing so. The legal basis will depend on the reasons we have collected and need to use your personal data. In most cases we will have to process the user's personal data in order to process the booking, enter into the travel contract with the user, and fulfill the related contract. We may also process your personal data for one or more of the following reasons: To comply with a legal obligation (for example, immigration or customs requirements); The user has consented to the use of their personal data (for example, for marketing purposes); To protect the health of you or another person (for example, in the event of a medical emergency); Only people aged 16 and over can provide their consent. For children under this age, consent from parents or legal guardians is required. We will not keep the data for longer than necessary to fulfill the purpose for which it was processed. To determine the appropriate retention period, we take into consideration the amount, nature, and sensitivity of personal data, the purposes for which we process it, and whether we can achieve those purposes by other means. We must also consider the periods for which we may need to retain personal data in order to comply with our legal obligations or to investigate complaints, requests, and defend our legal rights in the event of a claim. When we no longer need your personal data, we will delete or destroy it securely.


Personal data security

We follow strict security procedures in the storage and disclosure of personal data, to protect them against accidental loss, destruction, or damage. The data that users provide us are protected with SSL (Secure Socket Layer) technology. SSL is the standard method of encrypting personal data and credit card numbers that allows them to be transferred securely over the Internet. All payment data is transmitted via SSL and stored in compliance with the Payment Card Industry Data Security Standards (PCI DSS) managed with the secure HTTPS connection certified on all our sites and apps. We may disclose your information to trusted third parties for the purposes set out in this Privacy Policy. We require all third parties to take appropriate technical and operational security measures, to protect personal data, which are in line with EU legislation on data protection rules.

Cookies and site tracking

This site uses cookies to allow us to improve our service and offer the user useful features. Cookies are small text files that are transferred to your computer's hard drive via the web browser to allow us to recognize your browser and help us monitor visitors to our site, thus allowing us to better understand the products and services that will be more suitable for users. A cookie contains contact information and useful information to allow the computer to be identified when visiting our site with the aim of helping the user to make a reservation. Most web browsers automatically accept cookies, but if you wish, you can change these browser settings by accepting, rejecting, and deleting cookies. The "help" menu of the toolbar on most browsers explains how to prevent the browser from accepting new cookies, how to make the browser notify you when a new cookie is received or how to completely disable cookies. If you choose to change these settings, certain features and functionality may not work as expected. The cookies used do not detect the information contained on the computer. For more information about cookies and how to prevent your browser from accepting them, visit the following website: Data Protection Officer Travelservices is the Data Controller who has appointed an internal data protection officer. The user has the right to lodge a complaint at any time at the dedicated email address or by calling 02 /





Rights of the interested party

P At any time, pursuant to art. 15 to 22 of the GDPR You have the right, also in relation to profiling activity, to:

·         request the correction of your personal data;

·         withdraw consent to the use and disclosure of your personal data at any time;

·         request the cancellation of your personal data;

·         receive in a structured format, commonly used and readable by automatic device, the personal data concerning you, as well as to transmit your personal data to another data controller;

·         oppose the processing of personal data concerning you also for marketing or profiling purposes;

·         obtain the limitation to the processing of your personal data;

·         lodge a complaint with a supervisory authority;

·         receive a communication if there is a personal data breach;

·         request information on:

·         the purposes of the processing;

·         the categories of personal data;

·         to the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular, if the data are transmitted to recipients in third countries or international organizations and the existence of adequate guarantees;

·         to the retention period of personal data;


if the data are not collected from the interested party, all available information on their origin.


You may at any time oppose the sending of communications related to marketing and profiling activities on "unsubscribe" at the bottom of the e-mail received or by sending a specific request to the addresses indicated below.






Cookie Policy

The "cookie" technology is used to obtain information relating to a user's experience on a website. It also allows the operation of some services that require you to trace the path, the navigation performed by a user through the various web pages.


What are cookies?


A "cookie" is information sent by a server to a browser, which allows the server to collect information from the browser and vice versa. The cookie helps a website to recognize a user's device if the site is visited again. The use of cookies has various purposes, including to help remember login credentials and any preferences, analyze the performance of a site to improve its use, and allow the suggestion of content deemed of interest to a specific user. Cookies are normally anonymous and cannot be linked to a user's personal data. First-party cookies are associated with the domain name of the page you are visiting and allow you to identify the person by cross-referencing a database. They can be assigned only upon explicit request of the user in order to allow immediate identification to access restricted areas without having to manually enter the login credentials (user and password). In any case, the user's identity is never included directly in the cookie and cannot be intercepted. Each time the site is accessed, regardless of the presence or absence of a cookie, the browser type, operating system, and host are recorded together with the visitor/user source URL, as well as information on the requested page. These data can be used in aggregate and anonymous form to perform statistical analysis on the use of the website.


What kind of cookies do we use?

for the purposes of monitoring, web statistics, and advertising activities we use tools that make use of cookies such as: - Google AdWords, for remarketing / retargeting advertising activities; - Google Analytics, for monitoring, web statistics, and remarketing / retargeting advertising activities. The cookies used on the website are divided into 4 types: strictly necessary, performance, functionality, and identification. The site does not collect personal data and information relating to the individual unless the latter voluntarily decides to enter them. The user can therefore browse the site without disclosing any personally identifiable data, including the email address. By choosing to disable cookies, however, some sections of the site may not work properly. 1. Strictly necessary cookies: these are essential for the website to function properly. These cookies allow us to provide services requested by users and to browse the site using its best performance. They cannot be disabled as they are necessary for the proper functioning of the site. 2. Performance and functionality cookies: they collect anonymous information on the pages visited by a user. They are used to track the most searched pages and are useful for improving links between pages and for determining the reason for possible error messages. Functionality cookies store the choices made by a user to improve the online browsing experience. 3. Identification or advertising cookies: they collect information about a user's browsing habits to offer advertising in line with specific interests expressed. Sensitive data is not tracked.


What happens to cookies that have been downloaded in the past?

Cookies are read and written only on the basis of the level of preference indicated in the tool for setting cookies. The cookies present before changing the settings remain on the computer and can be removed using the browser settings.

Additional information on the cookie setting tool

A specific cookie is used to remember a user's preferences within the cookie setting tool. If all cookies are deleted, therefore, you must update your preferences again when you visit the site again. If a device, computer, or browser different from the one normally used is used, it is necessary to set the preferences again.

Can we know if a user opens the emails sent to him?

The emails (newsletters) sent by Cruisetopic can communicate information relating to the opening and use (click) of an email/newsletter. This information can be used for different purposes, such as an analysis of the contents (to understand which messages have aroused the most interest). The data is lost when the email is deleted: from that moment on it will not be possible to collect any additional data: those already collected will simply be kept.

Manage cookies in browsers

Each type of browser manages cookies in a different way. To disable them, you can follow the browser instructions. Browser with Windows operating systems: Internet Explorer 6/7/8/9; Firefox (latest version); Chrome (latest version); Safari Opera (latest version). Browser with Mac operating systems: Firefox (latest version); Chrome (latest version); Safari Opera (latest version); IOS environment.