General conditions of Sale

 

Introduction

Cruisetopic.com is a brand of TravelServices Shpk. (hereinafter Cruisetopic.com) which operates and acts as an intermediary between the Customer and the Shipping Company or Tour Operator and Travel Agency. For this reason, the General Conditions applied to the cruise you have booked may vary according to the specific Shipping Company. In carrying out this activity, it makes use of a technical booking and collection partner using the "CruiseTopic of TravelServices Shpk" agency license registered: REP_PROV_GE / 118837 of 02/04/2019. If Cruisetopic.com operates as a Tour Operator (for example in the booking of packages for / post-cruise) the general conditions of sale of tourist packages approved by FIAVET will be applied.

Conditions of use of the site

Access to this website implies, on the part of the user, the unreserved acceptance of the terms and conditions set out below without any exception. Failure to accept any of these General Conditions determines the prohibition to use the Website. The site is owned by Cruisetopic.com The images, the brand and the logo that appear on the site have been registered. The logo relating to each product and / or company mentioned on the Cruisetopic.com site are the exclusive property of their authors and depositors. Access to the Cruisetopic.com site is exclusively reserved for the personal use of users waiting to obtain information relating to cruises. The information provided on this site may be downloaded, reproduced, or printed for personal purposes only. It is formally forbidden to modify, reproduce, copy, or exploit the Cruisetopic.com site from a commercial point of view. Any use of one or more parts of the site must be subject to written authorization from the owner of the brand.

 

All descriptions and information provided on the site are not to be considered definitive, the photographs on display do not constitute a contractual element and are purely decorative, therefore they cannot engage our responsibility. To check in detail the characteristics of the cabin you have booked, we invite you to consult the website of the shipping company directly. Cruisetopic.com does not guarantee the accuracy of the information provided by the shipping companies, it is not responsible for any changes that may occur concerning photographs, prices, taxes, terms, and conditions. The presence of special offers on the site does not guarantee their availability or use, which is the sole responsibility of the shipping company. Cruisetopic.com may, at its sole discretion, without notice and for any reason, modify the information contained on the site. Despite our vigilance, errors and / or omissions may be present within the site but they cannot in any case be attributed to us. Cruisetopic.com and all those who have mentioned on this site decline any responsibility for damages, whatever nature, which may arise from the use of data on our site; the user is therefore entirely responsible for the use he makes of this information.

 

 

General conditions of Sale

1) Confirmation of the Cruise

For each proposed cruise, the acceptance of the offer is subject to: For the buyer, from the confirmation made by accepting the general conditions of sale affixed to the online contract and sending the balance or deposit shown on the travel contract and correctly entered all necessary data of all passengers. The seller is subject to sending the booking confirmation via email. The rates relating to the prices of all the single items of the quote/contract will be subject to confirmation until Cruisetopic.com sends the booking confirmation. The published prices are updated directly from the database of the shipping companies, using XML integrations, and refer to the price for two paying adults in a double cabin. Due to updating problems or the continuous updating of rates, the published prices must necessarily be reconfirmed by one of our operators. To complete the reservation it is necessary to sign the travel contract and make the payment of the deposit or the balance where applicable. Generally, reservations will be confirmed by paying a deposit of 35% at the time of booking and a balance of 65% within 35 days before the cruise departure date. This generic custom may vary according to the individual cruise lines and according to the rates applied to the booking. In any case, at any time this custom may be subject to change at the sole discretion of Cruisetopic.com

 

Cruisetopic.com is in no way responsible for the assignment of cabins. The cabin is assigned by the owner's office, Cruisetopic.com has no right to modify or intervene in the assignment process. The cabin number taken in the option phase cannot be guaranteed as the owner has the right to change it at any time. For guaranteed multiple cabins the owner may assign more double cabins.

 

The prices published on the Medium and Long-haul offers generally refer to the cabin price only, flights, taxes, and insurance excluded. The use of the same could be bound to the purchase of the charter flight made available to the owner. The buyer is obliged to check before departure that he owns the identity document (as well as any necessary visas) required for the chosen cruise and to check its expiration. If a guest does not own the required document, he will not be able to board and will not be entitled to a refund of the cruise ticket. Cruisetopic.com and " TravelServices Shpk. " will be indemnified from any lack by the customer in checking the necessary identity documents.

 

Prices may sometimes include a service fee for the advice provided in choosing the best travel solution by TravelServices Shpk. This service is provided directly by TravelServices Shpk. Payment will still be made together with the cost of the tourist services purchased for the convenience of the buyer. The buyer will in any case have the possibility to request the payment receipt directly from TravelServices Shpk.

 

2) Payment for the Cruise

The following forms of payment are accepted:

 

·         Bank transfer

·         Credit card

If the payment is made by bank transfer or postal order, the payment receipt must be sent by fax or e-mail.

 

If payment is made by credit card after confirming the booking request by entering all the required data on the appropriate page of the site, you will receive an e-mail with a booking number. Afterward, your booking will be checked, and that the payment can be processed correctly. Our obligation to confirm the cruise will be subject to regular payment of the actual availability/cost of the chosen cabin. If a credit card with insufficient funds and/or a credit card that is rejected by the bank due to other reasons attributable to you are used, Cruisetopic.com will provide you with instructions to finalize the payment of the reservation (up to when full payment is not effective, you will not be able to receive confirmation of the booking requested by you and the company rate).

 

If your booking is paid for with a third party credit card, we reserve the right to request written authorization from the cardholder. All e-mail addresses used must be valid at the time of booking.

 

In an attempt to minimize the effects of credit card fraud, Cruisetopic.com reserves the right to carry out random checks, and to ask for proof of your address and / or a copy of your credit card before issuing a confirmation of reservation.

 

To provide greater security, you will be asked to enter all the information found on your card for each purchase made through the Cruisetopic.com site. You authorize Cruisetopic.com to use the information on the credit card provided by you, even after the booking request:

 

To make the payment of the requested services and agency fees,

  • ·         for the payment of any insurance premium,
  • ·         for the processing of any refunds,
  • ·         for the payment of agency fees due for post-brokerage requested services,
  • ·         for the payment of the balance of the cruise booked if a deposit and a balance after the booking date is required.

 

3) Cancellation or modification of the cruise

The possibility of canceling or modifying a product or a service booked, and the relative methods, will depend exclusively on the specific conditions and terms of the Supplier or on the Shipping companies, airlines in the case of flights or Tour Operators in the case of pre-purchase packages. / post Cruise. In the section "General Conditions of Cruise Companies" you will find the conditions of sale of the companies. Some special and promotional rates such as the non-exhaustive "MSC Try", "MSC Discover", "Costa Cruises Save Now", "Roulette Formula / Costa Cruises", "Ready Go Costa Cruises" "Costa basic rate" have conditions different from the general ones listed on our portal. These conditions of sale are reported in separate files and can be consulted on the owner's website. It may therefore prove impossible to cancel or modify certain products or services without the application of a penalty. In the event of cancellation or modification of the booking, Cruisetopic.com will charge 50.00 euros per passenger as "administrative management costs" to be added to the penalties provided by the Companies.

 

In the event of a flight booking service carried out by Cruisetopic.com, an issue commission of € 20.00 per ticket will be required and the conditions of sale dictated by each airline will be applied depending on the type of ticket. Before signing the cruise booking, you can check the exact General Conditions relating to the specific Shipping Company to your booking through the links published online

 

At the customer's request, Cruisetopic.com makes available the terms and conditions of sale of the various shipowners that it represents on the general terms and conditions page. The buyer undertakes to read these documents and declares, by signing the purchase contract, to have read the full text of the terms and conditions of sale of each cruise company and to accept it.

 

There is no right to withdrawal. The right of withdrawal is exercised according to and for the purposes of art. 64 and ss. of Legislative Decree 206/05 (consumer code). Beyond its generic and consolidated civil nature, the Consumer Code has recognized the consumer, for contracts concluded at a distance and away from business premises, the right to unilaterally withdraw from the contract stipulated for the purchase of goods and services. However, the right of withdrawal cannot be exercised by the consumer, among other things, for services relating to accommodation, transport, catering, leisure, when a specific date or period is foreseen for the supply (for example with booking), provided that these provisions are written on the contract and, therefore, the consumer is aware of them. A fortiori the right of withdrawal is not provided for by the consumer, according to the coordinated provisions of article 55 paragraph 1, letter b) and of the following paragraph 2 letter a) of the consumer code (last minute and last second contracts in what is within the 10-day limit).

 

4) Sending of travel documents

Cruisetopic.com trusts in the accuracy of the information provided by the customer; therefore cannot be held responsible towards the same either for the loss of paper documents caused by an incorrect address or for the non-delivery of e-tickets due to the inaccuracy of the e-mail address, to the incorrect installation of the program e-mail, the action of spam filters, or Internet disruptions. It is the customer's duty to promptly communicate any changes in the e-mail address or telephone number. Customers are also asked to verify that the name on passports or identity cards matches that on the travel ticket. It is the customer's responsibility to notify Cruisetopic.com in time of any non-receipt of tickets. If the non-delivery of customer documents is not reported well in advance, and any case not earlier than seven days before the departure date, Cruisetopic.com cannot in any way guarantee timely delivery of replacement tickets.

 

5) Authorization for the use of data

Users' data can be used to offer them the highest possible level of service and to contact them in the event of changes made to the purchased travel program, such as changes in flight schedules, delays, etc.

Furthermore, the use of the user, data may take place to update our products and services, our special offers and our promotions, as well as to send information material that may be of some interest. Commercial communications may be sent by e-mail, fax, Mms, or Sms only with the consent of the users. While such communications may, from time to time, include information relating to third party products, such third parties will NOT contact you directly (unless expressly requested to do so).

Cruisetopic.com undertakes not to disclose the data of its users to third parties, except in cases where this is necessary for completing a reservation,  purchase, or any request made through the website, or in cases provided for in this information. We are also required to disclose the personal data of users in all cases provided for by law, and these data may also be disclosed to third parties and professional consultants who act on our behalf and who in any case have the obligation to preserve its confidentiality.

Cruisetopic.com also uses "cookies" to collect information on how the website is used by users. Cookies are text files that are used for statistical use without any intent to damage or violate privacy and that allows you to temporarily store information on your PC: this allows us to recognize the computer used to access the website www.Cruisetopic.com. All the information contained in the Cookies will not be used for a use other than that indicated above. Most PCs automatically accept cookies: You can still delete cookies that already exist on your PC. You can also change the options so that you no longer receive cookies in the future.

 

6) Regulations of the online contract

The specific articles of law, relating to "online" sales, extracted from the "Tourism Code".

Legislative Decree of 23 May 2011 n. 79 (tourism code) ART. 32 (Scope of application) 2011 n. 79 (tourism code) ART. 32 (Scope of application)

 

The provisions of this chapter apply to tourist packages defined by article 34, sold or offered for sale to anyone in the national territory by the organizer or by the intermediary, referred to in article 33. 2. This chapter also applies to tour packages negotiated away from business premises or remotely. The provisions envisaged in articles 64 to 67 of legislative decree no. 206 (Consumer Code). In this case, the professional is obliged to communicate in writing the exclusion of the right of withdrawal. Failure to notify the non-existence of the right of withdrawal determines the applicability of Articles 64, 65, 66 and 67 of Legislative Decree 6 September 2005, no. 206.

3. For matters not covered by this chapter, the provisions of Legislative Decree 6 September 2005, n. 206 (Consumer Code).

 

The online sale of online tourist services falls within the so-called "Online booking", the proposals on the site are defined as an electronic catalog. Confirmation takes place with a click (so-called point and click contract). It is necessary to provide for the cancellation of the reservation and any penalty (art. 1382 civil code "penalty clause"). Distance contracts are also defined by the consumer code article 50 letter a), the discipline of article 52 of the same code, concerning the obligation to inform the customer, must be applied. Therefore, these are contracts with computerized execution, which provide for an integration of the rules of the consumer code with the rules of electronic commerce (Article 68 of the consumer code which refers to the legislative decree 9 April 2003, n.70 - Implementation of Directive 2000 / 31 / EC relating to certain legal aspects of information society services, in particular electronic commerce, in the internal market.

 

The right of withdrawal is exercised according to and for art. 64 and ss. of Legislative Decree 206/05 (consumer code). Beyond its generic and consolidated civil nature, the Consumer Code has recognized the consumer, for contracts concluded at a distance and away from business premises, the right to unilaterally withdraw from the contract stipulated for the purchase of goods and services. However, the right of withdrawal cannot be exercised by the consumer, among other things, to services relating to accommodation, transport, catering, leisure, when a specific date or period is foreseen for the supply ( for example with booking), provided that these provisions are written on the contract and, therefore, the consumer is aware of them. A fortiori the right of withdrawal is not provided for by the consumer, according to the coordinated provisions of article 55 paragraph 1, letter b) and of the subsequent paragraph 2 letter a) of the consumer code (last minute and last second contracts - as it falls within the 10-day limit).

 

List of general conditions of sale of the individual companies are visible on the following websites:

 

Costa: www.costacruises.com

Msc: www.msccruises.com

Ncl: www.ncl.com

Royal Caribbean: www.royalcarebbean.com

Carnival: www.carnival.com

Holland America: www.hollandamerica.com

Princess Cruises: www.princess.com

Cunard: www.cunard.com

Crucieros Australis: www.australis.com

Azamara: www.azamara.com

Compagnie du Ponant: www.en.ponant.com

Seabourn: www.seabourn.com

Windstar Cruises: www.windstarcruises.com

Seadream Cruises: www.seadream.com

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