Art. 1 - Introduction and Role of Cruisetopic These General Terms and Conditions of Sale regulate the purchase of tourist services offered through the Cruisetopic website, a brand owned by Digitaltrend Italia Srl (hereinafter "Cruisetopic"). Cruisetopic operates as a travel intermediary (Travel Agency with administrative license) in accordance with current legislation. It acts between the Customer and the final service providers, such as Shipping Companies, Tour Operators, airlines, and other tourist service providers (hereinafter "Providers"). The travel contract is concluded directly between the Customer and the Service Provider (the Shipping Company). Therefore, the general conditions of the individual Provider, which the Customer undertakes to view and accept, will also apply to the contract. Cruisetopic is not the organizer of the tourist package, except in cases where this is expressly indicated (e.g., pre/post cruise packages).
Art. 2 - Conclusion of the Contract The booking and contract conclusion process consists of the following phases: Customer Proposal: The Customer makes a purchase proposal by filling out the online booking form, accepting these General Conditions and those of the Provider, and providing all data necessary for the booking. Payment: The Customer proceeds to pay the deposit or the balance according to the methods indicated in the contract. Booking Confirmation: The travel contract is considered finalized and binding only when Cruisetopic sends the booking confirmation to the Customer via e-mail, following verification of availability and correct payment. Until that moment, all elements of the offer, including prices and availability, are subject to reconfirmation.
Art. 3 - Prices and Payments Prices: The prices indicated are subject to change and must be reconfirmed by the operator at the time of booking. They may include a "service fee" for the consultancy provided by Digitaltrend Italia Srl. Payment Methods: The following forms of payment are accepted: Bank Transfer, Credit Card, Postal Order, Revolut. For departures in less than 10 working days, only instant transfers are accepted. Credit Card Payment: By paying by credit card, the Customer authorizes Cruisetopic to use the card details to:
Charge the deposit, balance, and any installments at the deadlines provided for in the contract, including automatically.
Pay for the requested services, agency fees, and insurance premiums.
Manage any refunds. Cruisetopic reserves the right to carry out anti-fraud checks, requesting additional documentation before confirming the booking. Non-Payment: Failure to comply with the payment terms authorizes Cruisetopic to cancel the booking and charge the relative cancellation penalties.
Art. 4 - Traveler Obligations and Travel Documents Customer Responsibility: It is the exclusive responsibility of the Customer and all passengers included in the booking to ensure they possess identity documents (passport, ID card) valid for travel abroad and compliant with the requirements of the cruise itinerary, including the residual validity required by the countries visited. Visas and Formalities: It is also the Customer's exclusive responsibility to inquire and obtain, from the competent embassies or consulates, any entry or transit visas (including, by way of example, the ESTA form for the United States) necessary for all destinations touched by the cruise. Failed Boarding: The lack or irregularity of travel documents will result in the impossibility of boarding and will not entitle to any refund, total or partial. Cruisetopic is indemnified from any responsibility in this regard.
Art. 5 - Modification or Cancellation by the Customer Management Fees: Any request for modification or cancellation of a confirmed booking will result in a charge of €100.00 per passenger as "administrative file management fees," to be added to the penalties applied by the Provider. The "Happy Cruise Card," if purchased, is never refundable. Provider Penalties: The cancellation or modification penalties applied are those provided for by the conditions of sale of each Provider. The Customer is invited to always verify the specific conditions applied to the booked rate. General Cancellation Conditions (unless more restrictive conditions from the Provider apply):
More than 120 days from departure: 10% of the total cost (min. €100 per passenger)
From 120 to 91 days: 25% of the total cost
From 90 to 61 days: 50% of the total cost
From 60 to 31 days: 75% of the total cost
Less than 30 days or no-show: 100% of the total cost
Art. 6 - Right of Withdrawal The Customer is informed that, pursuant to Art. 59, paragraph 1, letter n) of Legislative Decree 206/2005 (Consumer Code), the right of withdrawal for distance contracts does not apply to contracts concerning services related to accommodation, transport, catering, and leisure, when at the conclusion of the contract the professional undertakes to provide these services at a specific date or period of execution. Cruise booking falls into this category; therefore, no right of withdrawal is provided. In accordance with Art. 41, paragraph 7, of Legislative Decree 79/2011 (Tourism Code), for tourism package contracts negotiated off-premises, the traveler has the right to withdraw within five days of the contract conclusion or receipt of terms, without penalty. However, the same law expressly provides that: "In cases of offers with significantly reduced rates compared to current offers, the right of withdrawal is excluded." Therefore, if the offer is identified as a promotional, "LAST MINUTE," or reduced price rate, the right of withdrawal is expressly excluded. Acceptance of these conditions constitutes unconditional acceptance of this exclusion.
Art. 7 - Greek Government Climate Resilience Tax The Customer is informed that, as of July 21, 2025, the Greek Government has introduced a new mandatory tax for cruise passengers disembarking at Greek ports. Rates vary based on the port and time of year. The management and collection of the tax depend on the individual Shipping Company. This tax does not entitle to refunds or free modifications of the cruise.
Art. 8 - Processing of Personal Data (Privacy) Privacy Policy: Cruisetopic processes the Customer's personal data in compliance with Regulation (EU) 2016/679 (GDPR). By accepting these conditions, the Customer declares to have read and understood the Privacy Policy available on the Cruisetopic website. Purposes: Personal data is collected and processed for purposes strictly connected to the execution of the contract, the management of the booking, and the issuance of travel documents. Communication to Third Parties: To fulfill these purposes, it is essential to communicate the Customer's personal data to the Providers (Shipping Companies, airlines, hotels, etc.), who will act as independent Data Controllers.
Art. 9 - Limitation of Liability To the extent permitted by law, Cruisetopic cannot be held responsible for:
Inaccuracies or errors in information provided by Providers.
Unavailability of special offers under the Provider's jurisdiction.
Damage, loss, or delay due to force majeure or conduct not directly attributable to Cruisetopic.
Damage resulting from website use, including viruses or technical problems.
Art. 10 - Applicable Law and Jurisdiction This contract is governed by Italian law. For any disputes, if the Customer is a consumer, the mandatory territorial jurisdiction is that of the place of residence or domicile of the consumer, pursuant to Art. 66-bis of the Consumer Code.
SPECIAL CANCELLATION CONDITIONS FOR PROMOTIONAL RATES
COSTA CRUISES
From confirmation to 91 days before departure: 25% of the total trip cost
From 90 to 61 days before departure: 50% of the total trip cost
From 60 to 51 days before departure: 75% of the total trip cost
From 50 days before departure or no-show: 100% of the total trip cost
Any modification request (passenger names, travel document, cabin occupants, etc.) will incur management fees of €100.00.
From confirmation up to 270 days: 20% of the total
From 269 to 90 days: 30%
From 89 to 30 days: 55%
From 29 to 10 days: 80%
From 9 to 0 days: 100%
AROYA CRUISES
Passengers must arrive at the port on time. No refund for no-show or unused tickets.
Cancellation penalties on the total cost:
From confirmation to 61 days before departure: Deposit paid
From 60 days to departure or no-show: 100% of the total trip cost
Any modification request will incur administrative fees of €100.
AZAMARA
More than 120-50 days: 30% penalty (7-night cruises)
49 to 0 days: 100% penalty (7-night cruises)
More than 120-75 days: 50% penalty (15+ night cruises)
74 to 0 days: 100% penalty (15+ night cruises)
Promotional rates: 100% penalty from the moment of confirmation.
CELEBRITY CRUISES
More than 120-50 days: 30% penalty (7-night cruises)
49 to 0 days: 100% penalty (7-night cruises)
More than 120-75 days: 50% penalty (15+ night cruises)
74 to 0 days: 100% penalty (15+ night cruises)
Promotional rates: 100% penalty from the moment of confirmation.
CUNARD
More than 120 days before departure: 25% of total
120 to 31 days before departure: 50% of total
Less than 30 days or no-show: 100% of total
HOLLAND
More than 120 days before departure: 25% of total
120 to 31 days before departure: 75% of total
Less than 30 days or no-show: 100% of total
NORWEGIAN CRUISE LINE
More than 120 days from departure: 30% of total per passenger
120 to 91 days from departure: 75% of total per passenger
Less than 90 days from departure: 100% of total
OCEANIA CRUISES
From confirmation to 151 days from departure: 25% of total
150 to 121 days from departure: 50% of total
120 to 91 days from departure: 75% of total
Less than 90 days from departure: 100% of total
PONANT
More than 215 days before departure: 25% of total
214 to 125 days before departure: 50% of total
124 to 95 days before departure: 75% of total
Less than 94 days or no-show: 100% of total
PAUL GAUGUIN
More than 215 days before departure: 25% of total
214 to 125 days before departure: 50% of total
124 to 95 days before departure: 75% of total
Less than 94 days or no-show: 100% of total
REGENT 14 nights or less:
Up to 151 days: 25%
150 to 91 days: 30%
91 to 76 days: 60%
Less than 76 days: 100% 15 nights or more:
Up to 151 days: 25%
150 to 121 days: 50%
91 to 120 days: 75%
Less than 90 days: 100%
REGENT - WORLD CRUISE
More than 151 days: 25%
150 to 121 days: 50%
120 to 91 days: 75%
Less than 90 days or no-show: 100%
SILVERSEA
More than 120 days before departure: 25%
120 to 91 days before departure: 75%
Less than 90 days or no-show: 100%
VIRGIN VOYAGES
More than 120-50 days: 30% penalty (7-night cruises)
49 to 0 days: 100% penalty (7-night cruises)
More than 120-75 days: 50% penalty (15+ night cruises)
74 to 0 days: 100% penalty (15+ night cruises)
Promotional rates: 100% penalty from the moment of confirmation.
PRINCESS CRUISES
More than 120 days before departure: 40%
120 to 91 days before departure: 75%
Less than 90 days or no-show: 100%
CARNIVAL
Cancellation penalties are 100% from the moment of booking confirmation.
Any modification (passenger replacement, cabin occupation, etc.) will be invoiced at 100%.
MSC CRUISES
Cancellation penalties are 100% from the moment of booking confirmation.
Any modification (passenger replacement, cabin occupation, etc.) will be invoiced at 100%. MSC YACHT CLUB (excluding World Cruise):
Up to 120 days before departure: €200 per person
119 to 90 days: 35%
89 to 60 days: 50%
59 to 30 days: 80%
29 to 15 days: 100%
Less than 30 days: 100%
Payment of the trip 90 days from departure. A price adjustment may be applied to the file in case of partial cancellation.
SPECIAL GROUP CANCELLATION CONDITIONS
More than 150 days from departure: 20% of total cost
149 to 90 days from departure: 30% of total cost
89 to 60 days from departure: 60% of total cost
Less than 60 days from departure: 100% of total cost
WORLD CRUISE SPECIAL CANCELLATION CONDITIONS (42+ nights)
More than 120 days: 25%
120 to 91 days: 50%
90 to 61 days: 75%
Less than 60 days or no-show: 100%
Refund processing time: 90 days
SPECIAL CONDITIONS FOR HAMILTON AND ORANGE SUPPLIERS
All bookings identified with PSM in the contract description are subject to a 100% penalty from the moment of booking.
Terms and Conditions of Use – €50 Review Voucher Object: Nominal value of €50 for booking one cruise (one cabin only). Personal Character: Strictly personal and non-transferable. Non-cumulability: Cannot be combined with other codes or promotions. Usage Conditions: Valid for cruises with a minimum value of €1,500. Duration: Valid for 12 months from emission. Limitations: In case of cancellation or no-show, the voucher is not refundable or re-emissible.
Sending of Travel Documents Cruisetopic is not responsible for losses due to incorrect physical or email addresses provided by the client, or for non-delivery of email messages due to technical reasons (e.g., anti-spam filters). Clients must notify any discrepancies in names on documents compared to passports. If non-delivery is not reported at least seven days before departure, Cruisetopic cannot guarantee timely delivery of replacement tickets.
Data Usage Authorization Data may be used for service updates (flight changes, delays) and marketing (with consent). Data is shared with Providers to enable booking (names, passport details, itinerary). Data may be shared with group companies for integrated services, marketing (with consent), and fraud prevention. Payment information is shared with Providers and external processors to complete transactions.
Online Contract Regulations Online sales are governed by the "Tourism Code" (Legislative Decree 79/2011) and the "Consumer Code" (Legislative Decree 206/2005). For distance contracts, the right of withdrawal is generally excluded for accommodation, transport, and leisure services with a fixed date.
Limitation of Liability for Website Use To the extent permitted by law, Cruisetopic (and its affiliates) excludes liability for: (i) any loss, damage, or viruses resulting from website access or downloads; (ii) any injury, death, loss, claim, extraordinary event, or any direct or indirect damage connected to website use, delays, or the results provided by Providers (including every part of the site used for bookings); (iii) the result or failed result of Cruisetopic or any Shipping Company or Tour Operator and Travel Agency, even if aware of the possibility of damage to such subjects or other parties.
CHANGES TO THIS POLICY Except for cases of limitations provided by current legislation, we will periodically update this Privacy Policy to reflect changes in our privacy practices, legal requirements, and other factors by publishing a prominent update notice on our services. Changes to our Privacy Policy take effect once published, and the new effective date is indicated. If we make changes to the Privacy Policy with significant consequences on previously collected personal information about the user, we will make every reasonable effort to provide notice and obtain consent for such changes as required by law. To request a copy of this Policy, or to request a copy of the Privacy Policy in effect at the time of account registration, the User can contact us using the details below.
HOW TO CONTACT US In case of questions about this Policy or the way personal information has been used, users can contact us at: privacy@cruisetopic.net